Before you pay
Access and health notes
What the booking page and the museum itself say about wheelchairs, canes, strong light, dark rooms, pregnancy and heart conditions at teamLab Planets.
Book the Toyosu museum ticket ↗Quick answer
The booking page lists this ticket as not suitable for people with heart problems, wheelchair users or people with epilepsy. The museum's own pages are more detailed: they say wheelchair access is available with limits, that staff explain routes before entry, and that some areas have strong lights and dark rooms. Read both before you pay, because the ticket is non-refundable.
What the booking page says
The booking page for this ticket states that it is not suitable for people with heart problems, wheelchair users or people with epilepsy. It adds that the visit is not recommended for people with light sensitivity, and that some areas are not accessible by wheelchair because of the nature of the exhibition. Those lines are about this ticket and its seller, and they are the first thing to weigh before you book a date.
What the museum says about wheelchairs
The museum's help page says wheelchair access is available and that staff will explain the viewing routes and precautions according to your situation. Accessible toilets are inside. Guests are asked to transfer to the museum's own standard-sized wheelchairs, of which it says the number is limited, or to attach tire covers to their own. For safety reasons staff cannot push wheelchairs inside the artworks, so the museum asks guests who want to view those areas to come with a companion.
Works with limits
The help page sorts the artworks into three groups for wheelchair users: one that cannot be accessed, some that can be experienced after a transfer to a special wheelchair designed for water areas, and some that can only be viewed from designated viewing areas. It also says that on artworks with mirrored floors, guests with a total weight over 250 kg may be asked to refrain from entering. Which works fall into each group is listed on that page.
Canes, prostheses and assistance dogs
Entry with canes or prosthetic limbs is permitted, but depending on the guest's condition and the nature of each artwork, some areas may not be accessible. Staff explain the appropriate routes before entry. Guests accompanied by assistance dogs are asked to leave them in a cage the museum provides before entering. Guests who need mobility assistance are asked to visit with a companion, and detour routes exist for visitors who want to skip certain artworks.
Light, darkness and heights
The museum says the site features an area with strong stimulating lights, and a dark area. It asks people who experience muscle cramps or loss of consciousness caused by light stimulation to use caution, and does the same for those who feel extreme fear in confined, dark or high places. The booking page's own line on epilepsy and light sensitivity points the same way. Staff can direct you to a detour route if you decide to skip a work.
Pregnancy, palpitations and carrying children
For safety reasons, the museum says pregnant women are not permitted in some areas. Its caution list also names people who are pregnant or may be pregnant, people with palpitations and shortness of breath, people carrying children in their arms, and anyone concerned about their physical fitness or condition. Detour routes are available for visitors with disabilities and visitors with children who would like to skip certain artworks, and the museum asks you to tell nearby staff.
Who this isn't for
If you have epilepsy, a heart condition or a tendency to lose consciousness in strong light, the booking page lists the ticket as not suitable, and a sensible next step is to ask your doctor and then the museum before paying. If you use a wheelchair and want to enter every work, the museum says some cannot be entered seated. This guide cannot tell you what is safe for your own body, and the ticket is non-refundable once booked.
Frequently asked questions
Can wheelchair users visit teamLab Planets?
The museum says wheelchair access is available, with limits: some works cannot be entered, some need a transfer to a special wheelchair, and staff cannot push wheelchairs inside the artworks. The booking page lists this ticket as not suitable for wheelchair users.
Is it suitable for people with epilepsy?
The booking page lists the ticket as not suitable for people with epilepsy and not recommended for people with light sensitivity. The museum asks anyone prone to loss of consciousness from light stimulation to use caution.
Are there detours?
Yes. The museum says detour routes exist for visitors, including those with disabilities and those with children, who want to skip certain artworks. Tell the staff nearby.
Can I bring an assistance dog?
Assistance dogs are the only animals allowed. The museum asks guests to leave them in a cage it provides before entering.
Are pregnant women allowed in?
The museum says that for safety reasons pregnant women are not permitted in some areas, and it lists pregnancy among the conditions that call for caution.
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